Exchange Policy
You may raise a return/exchange request within 15 days of delivery, you may follow the below steps.
1. Click the link https://saundh.in/apps/return_prime
2. Fill in your order number and email/phone number to search your order.
3. Select the Exchange or Return buttons based on your requirement.
4. Please select the reason for return/exchange from the drop-down options provided.
5. Upload the product images and click on Next.
6. Store Credit is default selection and proceed, the return/exchange is raised to us.
7. Once the return/exchange request is accepted you will be notified and we will arrange the reverse pick-up within 2 business days.
8. Once the product is returned to its origin the exchange product will be shipped.
9. For any queries you may call/whatsapp us at +91 7069090015 or e-mail us at askme@saundh.in
DOMESTIC ORDERS
- We ship through registered courier companies for orders within India as well as international orders. International orders are delivered within 10-12 business days and domestic orders: are delivered within 5-7 business days. (You will see the delivery date for your order at the time of order confirmation.)
- For pre-orders, events, and promotion related merchandise, timelines may vary. Please refer to product descriptions for details.
*Please See: Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.
Product cancellation:
- We take request on cancellations and entertain them before the product is dispatched, once its invoiced we cannot cancel the order. If you wish to cancel, we urge you to reach out to us as soon as possible on askme@saundh.in. We shall intimate you within 24hrs of receiving the email.
- Any amount paid will be credited into the same payment mode using which the payment was made. Pre-paid transactions refund will be done within 10 business days from the time of cancellations.
- Cancellation won't be acceptable once product has been shipped.
Exchange Policy:
- In case of exchange customer has to inform within 7 days of delivery.
- Product must be unused, unworn, unwashed and undamaged and in a saleable condition.
- Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers.
- Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
- Damaged or soiled products will not be accepted.
- We will be able to process the exchange post receipt of the original product.
- Product can only be exchanged if they meet our terms and conditions.
- Discounted products will not be eligible for any kind of exchange or returns.
- Our Products are not eligible for refunds.
For any questions or further details please reach out to us at askme@saundh.in .
You may also dial in or drop a message on +91 7069090015.
INTERNATIONAL ORDERS
As soon you place an order, you will receive a confirmation email. Once the order is dispatched you will receive an email with a tracking number, which can be used to track your order on our shipping agents’ sites.
- We ship through registered courier companies for orders within India as well as international orders. International orders are delivered within 10-12 business days.
- Any additional taxes and custom charges that are levied by the destination country are to be borne by the customer. However, if you face any troubles there we will be happy to help.
- Please See: Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.
- We do not permit returns/exchange on International orders, however in case of a defective product being delivered to you, we request you to please share your concerns with our Customer Care team on email ID askme@saundh.in.
- We urge you to get a better understanding of your perfect size before ordering. Please refer to our size guide or reach us at +91 7069090015.