Shipping and Returns Policy

You may raise a return/exchange request within 15 days of delivery, you may follow the below steps.
1. Click the link https://saundh.com/apps/return_prime
2. Fill in your order number and email/phone number to search your order.
3. Select the Exchange or Return buttons based on your requirement.
4. Please select the reason for return/exchange from the drop-down options provided.
5. Upload the product images and click on Next.
6. Online Credit Note is default selection and proceed, the return/exchange is raised to us.
7. Once the return/exchange request is accepted you will be notified and we will arrange the reverse pick-up within 2 business days.
8. Once the product is returned to its origin the exchange product will be shipped.
9. For any queries you may call / whatsapp us at +91 7069090015 or e-mail us at askme@saundh.in

DOMESTIC ORDERS

We ship through registered courier companies for orders within India as well as international orders. International orders are delivered within 10-12 business days and domestic orders: are delivered within 5-7 business days. (You will see the delivery date for your order at the time of order confirmation.)
For pre-orders, events, and promotion-related merchandise, timelines may vary. Please refer to product descriptions for details.

*Please See: Saturdays, Sundays, and Public Holidays are not set as working days for standard deliveries.

Product cancellation:

We take requests on cancellations and entertain them before the product is dispatched, once it's invoiced we cannot cancel the order. If you wish to cancel, we urge you to reach out to us as soon as possible at askme@saundh.in. We shall intimate you within 24hrs of receiving the email.
Any amount paid will be credited into the same payment mode using which the payment was made. Pre-paid transactions refund will be done within 10 business days from the time of cancellations.
Cancellation won't be accepted once the product has been shipped.

Exchange Policy:

In case of exchange customer has to inform within 15 days of delivery.
Product must be unused, unworn, unwashed and undamaged, and in a saleable condition.
Product must be returned with all tags attached in their original condition along with all packing material, courier receipt, invoice & other papers.
Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
Damaged or soiled products will not be accepted.
We will be able to process the exchange post-receipt of the original product.
Products can only be exchanged if they meet our terms and conditions.
Discounted products and Accessories will not be eligible for any kind of exchange or return.
Our Products are not eligible for refunds.
In Case you are unable to find the Exchange size or product we will issue the amount to your Saundh Wallet which can be used for your online purchase only.

For any questions or further details please reach out to us at askme@saundh.in.
You may also dial in or drop a message at +91 7069090015.

Terms and conditions for Sale products:

All discounts/special pricing are valid till stock lasts.
Discounted products sold during the Sale period are not eligible for exchanges or returns.
No other offer or discount can be clubbed with the sale offers.
*Any Additional offer like cashback will be applicable for pre-paid orders only.
Discounts may be changed during the Sale period without prior intimation. This is applicable to both domestic as well as international online prices. No claims due to this can be entertained.
Due to increased number of orders during sale period- The delivery time of your order may vary. Please bear with us and reach out to our customer care team regarding any queries. Also, we can’t commit to processing any order amendments, cancellations, and changes in shipping or billing address post receiving the orders. We will be trying to our best capabilities though.
Fulfillment of orders will be subject to product availability and within certified product quality parameters.
In case a damaged product is received, please reach out to askme@saundh.in within 48 hours of receipt of your order with order details assisted with damaged pictures.
In case of any conflict with the standard Terms and Conditions mentioned on the website, the sale T&C will apply.
For all online orders that cannot be partially/fully delivered, a credit note will be issued within 15 Calendar days from the confirmation of cancellation.
All duties and taxes for international orders will apply as per the rules of the shipping destination and will be borne by the customer. Please refer to our shipping policies for more details.
It’s our endeavor to ensure smooth online operations. However, during Sale period, in case of any technical challenges faced, Our Customer Care Team will assist you accordingly. Please bear with us.

For any questions or further details please reach out to us at askme@saundh.in.
You may also dial in or drop a message on +91 7069090015.

INTERNATIONAL ORDERS

As soon you place an order, you will receive a confirmation email. Once the order is dispatched you will receive an email with a tracking number, which can be used to track your order on our shipping agents’ sites.

We ship through registered courier companies for orders within India as well as international orders. International orders are delivered within 10-12 business days.
Any additional taxes and customs charges that are levied by the destination country are to be borne by the customer. However, if you face any troubles there we will be happy to help.
Please See: Saturdays, Sundays, and Public Holidays are not set as working days for standard deliveries.
We do not permit returns/exchanges on International orders, however in case of a defective product being delivered to you, we request you to please share your concerns with our Customer Care team on email ID askme@saundh.in.
We urge you to get a better understanding of your perfect size before ordering. Please refer to garment measurements in details section or reach us at +91 7069090015.